Contributed by RE/MAX NEXUS
RE/MAX NEXUS of Firestone is among America’s Top 35 real estate brokerage firms based on measurable service excellence and customer satisfaction. Winning the national QE Award (pronounced “Quie”) “Reflects measured and independently verified customer service excellence in the delivery of the highest levels of customer satisfaction in real estate service in North America,” according to Larry D. Romito, CEO, Quality Service Certification, Inc. (QSC).
The 2021 QE Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies and the Top 20 Small Companies, from California to Massachusetts and Florida to Minnesota, spanning 22 states and includes some of the most respected independent and well-known national and regional brand names.
“This award truly honors the hard work and dedication of our agents who ensure every single client receives the best possible customer service experience,” said Abby Renner, Owner/Managing Broker of RE/MAX Nexus. “We are so proud in winning the QE Award from Quality Service Certification, this award puts us among the best real estate companies in America for customer service,” she added.
The 2021 QE Award is based upon the results of an independent survey limited solely to buyers and sellers who were in a real estate transaction that actually closed with participating real estate companies. Quality Service Certification, Inc. and Leading Research Corporation, Laguna Niguel, CA administer the survey process to ensure that every past customer is surveyed, preventing agents or companies from selectivity, influence, interference or manipulation in any way.
“Today consumers are seeking transparency, accountability, and trusted information to help them make better, more informed decisions and choices, RE/MAX Nexus has elected to require all agents in the office be certified in customer service and participate in service assessment and feedback, which is setting a new and better standard for excellence,” said Larry D. CEO, Quality Service Certification, Inc.
“RE/MAX Nexus is not just raising the bar for customer service; they’ve committed to a whole new standard knowing consumers are tired of seeing meaningless perfect reviews where every agent has a 5-star rating,” Romito adds. “We believe that in a consumer-centric world, the higher standard for gauging excellence in professional services should authentically measure how well each customer is served, not just how much business is done.”
Larry Romito, Chairman, CEO, notes that the QE Award is based upon aggregated overall Customer Satisfaction as a percentage of all returned surveys of real customers’ where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists, anywhere, in the real estate industry that can legitimately make that claim,” he said, noting that “accurate, reliable, independently validated survey results of individual agents” can be accessed by visiting RatedAgent.com